Privacy

What we collect

When you request an appointment or begin a commission, we collect the details you give us directly: your name, email address, optionally your phone number, and the content of your message or brief — including the ideas, occasions, budgets, and personal details you choose to share with the Atelier.

How we use it

We use your information for one purpose: to respond to you and to design, make, and deliver your piece. Appointment requests are delivered to the Atelier by email. Commission briefs are stored in our commission system so a designer can work from them.

We do not sell your information, and your name, email, phone number, or brief are never shared for advertising purposes. We share only with the service providers that operate our infrastructure (database, storage, email, and — when a proposal is accepted — payment processing), each limited to what they need to perform their function.

Analytics and advertising cookies

Separately from the personal details above, this site uses Google Analytics and the Meta (Facebook/Instagram) Pixel to understand traffic and measure advertising. These place cookies in your browser and share general browsing behaviour — pages viewed, approximate location, device type — with Google and Meta. This is aggregate traffic and ad-measurement data, not the private content of a brief or appointment request, but if you would rather not be tracked this way you can block these cookies in your browser or use a tracker blocker; the site functions normally without them.

What we never publish

Your email, phone number, address, private brief, personal dates, and engraving details are never published. A finished piece appears in our public archive only with your explicit permission — and anonymized if you prefer.

Retention and your choices

We keep commission records while your piece is being made and for after-care afterward. You may ask us at any time to correct or delete your personal information, or to withdraw archive permission, by writing to hello@lavauxatelier.com.

Questions

Privacy questions go to the same address: hello@lavauxatelier.com. A person reads it.